Techreme Privacy Policy

We collect the following categories of information:

• Personal Information: Name, email address, phone number, company name, billing and payment details, and any other information you voluntarily provide when contacting us, filling out forms, or using our Services.
• Technical and Usage Information: IP address, browser type and version, operating system, device identifiers, pages visited, time spent on the site, clickstream data, and referral sources. This data is collected automatically through cookies, pixels, and similar technologies.
• Transactional Information: Details of services requested, invoices, payment records, and correspondence.
• Third-Party Information: Data received from integrations such as Google, Meta (Facebook/Instagram), payment gateways (e.g., Stripe), and analytics providers.

We do not intentionally collect sensitive information (e.g., racial or ethnic origin, health data, religious beliefs) unless you explicitly provide it.

• To provide, deliver, and improve our Services (including web development, hosting, digital marketing, and AI solutions).
• To process transactions, send invoices, and provide customer support.
• To communicate with you about orders, updates, service announcements, and support requests.
• To personalise your experience and deliver relevant content and marketing (where you have consented or where permitted by law).
• To analyse website usage, monitor trends, and improve performance and security.
• To detect, prevent, and respond to fraud, security issues, or technical problems.
• To comply with legal obligations, enforce our Terms & Conditions, and protect our rights.

Where required by law, we rely on the following lawful bases: performance of a contract, legitimate interests, legal obligation, or your consent.

We use cookies, web beacons, pixels, and similar technologies. You can manage your cookie preferences through our cookie consent banner and your browser settings.

Cookie Categories:

• Essential: Enable core website functions (e.g., session cookies, security)
• Analytics: Understand visitor behaviour (e.g., Google Analytics)
• Marketing: Deliver personalised advertising (e.g., Meta Pixel, Google Ads)
• Functional: Remember preferences such as language and region settings

For more details, please see our Cookie Policy. You can opt out of non-essential cookies at any time. Note that disabling cookies may affect the functionality of our website.

We do not sell your personal information to third parties. We may share your information with:

• Service Providers: Hosting providers (e.g., AWS, Vercel), payment processors (e.g., Stripe), email platforms (e.g., Mailchimp), analytics services (Google), and AI tool providers. All such providers are contractually bound to protect your data and only process it on our instructions.
• Professional Advisors: Lawyers, accountants, or auditors when necessary.
• Legal Requirements: When required by law, subpoena, court order, or to protect the rights, property, or safety of Techreme, our users, or the public.

Your information may be transferred to and processed in countries outside Australia, including the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission or equivalent
• Data Privacy Framework (for US providers where applicable)
• Other legally recognised transfer mechanisms

We implement reasonable and appropriate technical and organisational measures to protect your personal information, including encryption of data in transit and at rest, access controls, regular security audits, and secure hosting environments. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Data Breach Notification: In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by law.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymise the data.

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to legal exceptions)
• Withdraw consent where processing is based on consent
• Lodge a complaint with us or the OAIC

For EU/UK residents (GDPR): You have additional rights including the right to object to processing, restrict processing, and data portability. To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days (or as required by law).

We only send promotional emails if you have opted in or where we are permitted to do so under legitimate interest (e.g., to existing customers). You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us.

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

Our Services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will take steps to delete it.

We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates when changes were last made. We encourage you to review this page periodically. Your continued use of our Services after changes constitutes acceptance of the updated Policy.

Techreme
1-3 Illawarra Street, Allawah NSW 2218, Australia
Email: [email protected]